Shipping and Returns
U.S. Shipping Rates
- Free shipping
- We do not ship to P.O Boxes. Please use residential or office addresses.
- Alaska and Hawaii, APO/FPO addresses and U.S. Territories
Estimated Delivery Times
- Standard Shipping: 4 to 10 business days
- Please allow additional time for shipments to areas that may be experiencing issues beyond our control such as natural disasters.
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
At this time, usoffice-elements.com does not ship to addresses outside the United States, with the exceptions of:
- APO/FPO addresses
- U.S. Territories - American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands
Orders to these addresses are not eligible for Express Shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning or exchanging products.
usoffice-elements.com does not ship to international re-shippers or businesses that forward packages to international addresses.
If you’re not happy with your usoffice-elements.com purchase for any reason, you may return unworn item(s) within 30 days of shipment for a refund in the following way;
- Return via a FREE printable UPS return label. Here are instructions on how to print your return label:
- Sign in to My Account and select “Order History”.
- Find the order associated with the item(s) you wish to return, and click the “View Order” button.
- From the Order Detail screen, click the “Return Item” link next to items marked as “Shipped” to generate a printable return form.
- Indicate the reason for your return next to the item listed on your return form.
- You can use the original shipping box you received from usoffice-elements.com, or any plain, unmarked cardboard box to ship your return.
- If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
- Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging, and attach the return label to the outside of the shipping box.
- Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest to you.
- You will receive an email confirmation once your return has been processed.
At this time, we only accept returns for purchases on usoffice-elements.com. Free return postage applies only to merchandise returned from the contiguous United States, Alaska and Hawaii. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, Office Elements will be unable to honor a refund for the merchandise.
Refund Process and Timeframe
usoffice-elements.com processes most returns within 20 business days of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.